General information about shipping:
All orders are processed within one business day and are delivered within 1-3 business days (applies only on weekdays Mon-Fri) (excluding national holidays) Orders from Saturday and Sunday will be processed the next business day .
Shipping is done via DHL GoGreen.
The standard shipping costs incl. packaging costs apply to all products available in the shop.
Domestic shipping is free for orders over €99 (net).
For shipments abroad, the prices vary depending on the location of the order. Free shipping within the EU for orders over €199 (net) and outside the EU for orders over €249 (net). If you have any further questions, please use our contact form.
In the case of sales where both parties are entrepreneurs (B2B), the recipient bears the transport risk by law in the case of a mail order purchase. In these cases, the transport risk passes to the buyer as soon as the seller has handed over the shipment to the transport company. The seller is only liable for transport damage if, for example, it is due to unsuitable packaging.
In the event of transport damage or loss, the recipient (= entrepreneur) has no legal claim against the seller for compensation or a refund. The seller can claim the buyer's damages from the transport company. The buyer can then demand that the seller assign the compensation.
Special notes on shipping abroad:
Deliveries abroad may incur customs duties, taxes and fees that are not included in the displayed total price.
Payments:
Paying by PayPal
If you choose to pay by PayPal, you will be redirected to PayPal at the end of the ordering process.
If you are already a PayPal customer, you can log in with your user data and make the payment.
New to PayPal? Then you can register as a guest or open a PayPal account and then confirm the payment.
The payment is usually received by us within a few minutes and your order will be processed immediately.
Please note that you agree to PayPal's terms and conditions here and thus accept PayPal's processes.
Refund after a return
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If you return items, the credit will automatically be applied to the PayPal account you used.
Whether the amount is deposited into your PayPal account or refunded to your bank account is something you can determine yourself at PayPal.
If your Paypal account is closed, we reserve the right to refund to your bank details. Unfortunately, another Paypal account cannot be used.
Refund after cancellation
We will refund the amount of the canceled items to your Paypal account.
Klarna Payments
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. In each case, payment is made to Klarna.
- Invoice: The payment period is [14] days from the date of shipment of the goods/tickets or, in the case of other services, from the date of provision of the service. The complete terms and conditions of invoice for the countries in which this payment method is available can be found here: Germany, Finland, Great Britain, Netherlands, Austria, Sweden, Switzerland.
- Installment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments at the conditions specified in the checkout. The installment payment is due at the end of each month after Klarna has sent a monthly invoice. Further information on hire purchase, including the General Terms and Conditions and the Standard European Consumer Credit Information for the countries in which this payment method is available, can be found here (only available in the specified countries): D Denmark, Germany, Finland, Great Britain, Austria</ a>, Sweden.
- Sofortüberweisung: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited immediately after the order has been placed.
- Direct debit: The debit will take place after the goods have been shipped. You will be notified of the time by e-mail.
- Credit card (Visa/Mastercard): Available in Germany. The debit will be made after the goods or tickets have been shipped / the service is available or, in the case of a subscription, in accordance with the communicated times.
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we will forward your data to Klarna for the purpose of address and credit checks as part of the purchase process and the execution of the purchase contract. Please understand that we can only offer you the payment methods that are permitted based on the results of the credit check. You can find more information and Klarna's terms of use here. You can find general information about Klarna here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy is addressed.
Stripe Payments
- Apple Pay
- Google Pay
